Refund Policy

Eligible new items can be returned whether they are defective or simply no longer wanted. We also accept eligible exchange requests. Please contact us within 30 days after the parcel is delivered; the request window includes weekends.

What qualifies

If you changed your mind or chose the wrong option, the non-defective product must be new, unused and in its original condition. Damage, a defect, missing contents, a wrong item or a material mismatch with its description can also be reported. We assess those problems without demanding that the affected item be undamaged. Applicable statutory rights are preserved. Exchanges and replacements depend on review and stock.

Request before sending

Email ozavosuri75@gmail.com with the order number, checkout email and reason. For a quality or delivery issue, include photos or video where helpful. Wait for approval and the confirmed return address and directions before mailing; the store's correspondence address is not automatically its return location.

Return postage

A free prepaid return label is included inside the parcel for an eligible mailed return. Use it after approval and according to the confirmed instructions. If it was lost or absent, contact us for help. We charge no restocking fee.

How refunds are issued

After approval, we process and initiate the refund to the original payment method within 10 days. Your bank or card provider can take additional time to post the amount.