FAQ

Where can I compare sun-care options?

Each product listing provides its stated SPF, size, format and selectable variants. Read the item's own directions and warnings before choosing a lotion, mist, stick, lip product or bundle.

How is the delivery estimate calculated?

Payment-authorized orders normally take 1–2 business days to prepare, followed by an estimated 4–6 business days in transit. Destination-specific services and charges appear at checkout. Our Shipping Policy explains tracking and parcel issues.

What if the item is unsuitable or arrives with a problem?

We accept eligible returns of new, unused non-defective goods, including a change of mind, as well as claims for defective, damaged or incorrect goods. Eligible exchanges are accepted subject to approval and stock. Ask within 30 days after delivery, receive approval before mailing, then use the free prepaid label supplied in the parcel. No restocking fee applies. Details are in the Refund Policy.

When does a refund begin?

Within 10 days after approval, we process and initiate a refund to the original payment method. Posting time depends on the financial institution. The Payment Policy covers authorizations and payment assistance.

How do I follow up?

Use any tracking reference sent for your order, or reach the store through Contact Us. Privacy choices are explained in the Privacy Policy.